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|Does The Insurance Industry Provide An Essential Connection To Their Customers?
Posted by mikeslysteven on August 28th , 2017
The gap of Insurance sector being slow in technology adoption is beginning to narrow down as Insurance companies are realizing the benefits of using enterprise mobility. To address the highly differentiated needs of the customers,Insurance industry is moving at a fast pace and looking at ways and means to leverage the power of mobility. Insurance companies have started accepting the fact that investment in mobility is essential to meet the increasing demand of distributors, customer and third party. Every insurance provider works to increase the sales productivity, improve profitability of agency force, customer experience, improving the level of service and obviously cost control.
Every participant of the insurance sector, be it customers, distributors, agents, claim agents as well as the insurers can be benefited by mobile solutions. Customers can buy the policies on-the fly through mobile insurance apps that supports insurance transactions and what the insurance company gets out of it. Higher customer satisfaction. Insurance firms that proactively adopt mobile technology and apps to do business are seeing a perceptible improvement in customer loyalty, which has significantly enhanced the earning potential of insurance distributors. The future of insurance business is inalienably linked with mobility. In time, people will use the mobile device to execute all their financial transactions and the insurance industry should be well prepared for this inevitable event.
Let’s talk about some of the unique uses of Mobility in Insurance industry
1. Online Policy buying
User will get basic details and based on that the premium is being computed. If the users are satisfied, they can buy the premium online.
2. Servicing existing Customer
For existing customer the policy details, renewal alerts, renew policy online, details of hospital networks, policy benefits etc., are shown through an app so that the customer is well informed about the policy.
3. More effective claims processing
Insured Individual can take a picture of damaged property and post it via the app to start the claim process.
4. Better customer service and support
Many insurance providers today provide “Mobile Live Chat” functionality to enable better connectivity between the insured and the insurer, and a “when I want it, where I want it” experience for the customer.
5. Sales force automation through enterprise mobility deployment
The mobile based solutions that provide real-time access to carrier systems, which enable agents a convenient way to display the offer as per the client’s need.
6. Usage based insurance (UBI) through telematics
The insured individual is rewarded for good driving through reduced premiums, discount vouchers, etc. In addition, as the practice encourages safer driving, insurers pay out on fewer accident claims. This win-win situation for both the parties is significantly altering the auto insurance landscape.
GPS Vehicle Tracking and Fleet Management
Traccia is a fully-functional Fleet Management System that merges GPS technology with affordable wireless technology provided by leading telecom companies. The result is easily accessible information on a vehicle鈥檚 location, stops, idling and mileage that can be quickly analyzed to yield benefits in efficiency and cost reductions. The operations side of your business can make your fleet run more smoothly by accessing GPS location information using our web application or by calling our 24x7 control room.
Fleet managers are now empowered to have the convenience of point-and-click access to an entire fleet and get an insight into the activities of all the vehicles either individually or the fleet as a whole.
Traccia combines GPS technology and wireless communications and uses internet and digital maps to provide a complete solution for all your fleet management and tracking requirements. Traccia鈥檚 Mobile Location Tracking Modules maintain continuous GPS location, direction and speed information and combine that with important threshold parameters like speed limits, idling limits, geofences and time fences as defined by the customer to trigger alerts on exceptions.
Vehicle location information is delivered from the vehicle via satellite communication using GSM technology and robust GPS equipment which is mounted on the vehicle, insuring that data is uninterruptedly transmitted. All mobile resource data is received, stored and analyzed at the Traccia Network Operations and Data Center with fault tolerant infrastructure.
Vehicle telematic data is accessed by logging on to Traccia eTrack application via web browser from any computer connected to the internet. From this application, reports are generated, alerts set and all monitoring is performed.
Traccia is a GPS vehicle tracking system, which is rapidly becoming a vital tool for many business owners. In fact, nearly all businesses who have a large vehicle fleet are considering tracking systems as a way to improve their efficiency and in effect, increase profitability.
The essential benefits that Traccia brings to the user are:
Lower Fuel Consumption
Traccia web being equipped with automated alerting systems like time fence, geofence combined with the ability to track the nearest available vehicle and deploy them helps the customers to control the fuel consumption thereby having a direct impact on the bottom line. The features that will help realise this benefit are
Nearest vehicle locator
By the ability to maximise mileage by the ability to d.